The company Urban Bloom, with its registered office at U školky 724, Tuchlovice 273 02, registered in the Commercial Register kept /// (hereinafter referred to asSeller“) Hereby issues these Complaints Rules, which regulate the rights of the Buyer arising in particular from defective performance and other conditions for the exercise of these rights.
The Buyer is a natural or legal person who, on the basis of the order, buys goods from the Seller, or even requests its sending to the recipient at a designated place (hereinafter referred to as "Buyer“).
The Seller is responsible to the Buyer that the goods are free of defects upon receipt. In particular, pursuant to Section 2161 Paragraph 1 of Act No. 89/2012 Coll., The Civil Code, as amended, the Seller is responsible to the Buyer that:
a.) the goods have the characteristics agreed upon by the parties and, in the absence of an agreement, those characteristics which the Seller described or which the Buyer expected with regard to the nature of the goods and on the basis of advertising by the Seller, b.) the goods are suitable for the purpose stated by the Seller for their use or for which goods of this type are usually used, c.) the goods correspond in quality or design to the agreed sample or model, if the quality or design was determined according to the agreed sample or model, d.) the goods comply with the requirements of legal regulations.
The Buyer hereby acknowledges that the Seller focuses on the sale of flowers, ie goods that are subject to rapid destruction. Due to the fact that the subject of the purchase contract are flowers, as perishable goods, it is not possible to cancel the order after the delivery or to withdraw from the concluded purchase contract, except for the procedure according to paragraph 5 below.
The Buyer or the consignee (ie the natural or legal person to whom the Seller sends the goods to the designated place according to the Buyer's order) accepts the goods by his signature on the delivery note or delivery note and hereby confirms that he received the goods in good condition, ie without defects. In the event that the goods are damaged (eg broken flowers) or have other defects, the Buyer or the recipient is entitled to refuse to accept the goods, or to accept the goods subject to damage or defects, which he indicates on the delivery note or delivery note at his signature. In such a case, the Buyer is also obliged to report this damage or other defect to the Seller on tel. +420 777 241 065 or email email@urbanbloom.cz, without undue delay after the Buyer or the recipient has had the opportunity to inspect the goods. Subsequent complaints will not be taken into account.
In the event of demonstrable damage or other defects of the goods, the Buyer has the right to a reasonable discount on the price of the goods, free removal of the defect of the goods, or its replacement, unless it is unreasonable due to the nature of the damage or defect. If the exchange of goods is not possible, the Buyer is entitled to withdraw from the contract. The buyer chooses a claim for liability for defects at the same time as notification of damage or defect of the goods.
The Seller is not liable for damage to the goods caused by the Buyer and / or the Recipient, eg by mechanical damage caused by careless handling or neglect of at least basic care for the goods.
The seller is not responsible for incorrect contact details of the recipient or for the fact that the recipient was not found for any reason during the transport period at the place specified in the order.
Mutual disputes between the Seller and the Buyer arising from defective performance are resolved by general courts. Pursuant to the Consumer Protection Act (No. 634/1992 Coll.), A buyer who is a consumer has the right to an out-of-court settlement of a consumer dispute arising from a purchase contract or a contract for the provision of services. The Czech Trade Inspection Authority is the entity that is authorized to resolve the dispute out of court. More information is available on the website www.coi.cz.
